Order Placement
| FAQ'S | ||||
| How Do I Place an Order? | ||||
| Enjoy a worry-free shopping experience 24 hours a day | ||||
| Shop Online | ||||
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Save time and money by shopping with us online. Follow our quick and easy check-out process to order some of the best Outdoor Brands for your next adventure. |
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| Our online store is open 24 hours a day, 7 days a week | ||||
| Need some advice, give us a call during the following times: | ||||
| Mon - Sat: 9 a.m. - 4 p.m - (07 3299 2720 | ||||
| Sun: 9 a.m. - 3 p.m - (07) 3245 1964 | ||||
| Email us - store@downundercamping.com.au | ||||
| What Payment Method Do we Accept? | ||||
| PayPal | ||||
| Credit Cards | ||||
| Debit Cards | ||||
| Gift Cards | ||||
| American Express | ||||
| Apple Pay | ||||
| Google Pay | ||||
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| What Credit/ Debit Cards Do You Accept? | ||||
| Visa | ||||
| Mastercard | ||||
| American Express | ||||
| How Do I Modify My Order? | ||||
| Please review your order. If changes are required, immediately call us on (07) 3299 2720 | ||||
| If you need to contact us out of regular trading hours - slackscreek@downundercamping.com.au | ||||
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Orders process quickly and in some cases it may be too late to modify your order.
Postage times & Unexpected delays When your order is shipped you will be provided with tracking. You will be able to check this for updates and eta's. We do not take responsibility for any delays in transit, eta's provided are an estimate only. What if my item is not delivered? Contact us if your item is overdue for the expected delivery date or shows no signs of transit, we will contact Australia Post and open an enquiry for you. This means they will have the relevant depots do a physical check for your article it can take up to 14 days of checking after the expected delivery date. We appreciate your patience with this as most delayed parcels are located an delivered. If /Once your item is declared Lost in Transit by Australia Post we will either provide a replacment or a refund accordingly. What does SPECIAL ORDER mean? Special order means this isn't an item that we would normally carry. We can supply the item by ordering the goods required from the supplier but is contingent of them having stock. If you have ordered this item with other goods, we will hold the remainder of the order to then send with the special order item once it arrives into store. Please allow a minimum of 2 weeks for us to receive the goods and dispatch it. There is a 20% restocking fee for any special ordered item if returned. Delivery Times We are not responsible for any delay, late delivery or failure to deliver. We aim to provide you with notice of any delay as soon as reasonably possible. Pre-Orders Items marked as Pre-Orders are approximate dates only. We are not responsible for delays in shipping & road freight. Order error If you make a mistake on your order and need it to either be corrected or cancelled, CALL 0420522565 or 0732992720 as soon as possible. Orders are shipped as as quickly as possible so the best way to catch an error prior to shipping is to call.
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