Returns Policy
Returns |
1. Send us an email and get the process started |
store@downundercamping.com.au |
Phone: (07) 3299 2720 - Monday to Friday: |
9 a.m. - 5 p.m. |
2. Request a Return Material Authorization (RMA) |
We'll send you a Return Material Authorization (RMA) |
3. Pack It Up & Ship It Back |
Pack the product in its original packaging. Include all items and tags. |
4. Receive Refund or New Item |
Once the product is received, we'll issue your refund or replace. |
Online Returns |
Online orders are not eligible for free returns unless we are at fault. All regular freight returns are subject to a restocking fee of 20% of the purchase price. |
We will waive the restocking fee if you decide to exchange your product with another purchase. |
If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees. |
Parcels which are returned by transport UNCLAIMED will incur the 20% restocking fee - to have your order resent you will need to reorder. |
Acceptable Freight Returns |
You placed an order online and we sent you the wrong item. |
The product you received has a manufacturer's defect. |
The product you recieved was damaged in transit. |
Inspect packages upon delivery, and do not accept delivery if the items packaging is obviuosly damaged. |
Refuse the order and call us at (07) 3299 2720 between 9am -5pm Monday to Friday |
Items Not Eligible for Return |
These items include: |
1. Items with visible wear and tear. |
2. Items that have been installed, used, modified, drilled, or cut. |
3. Items outside of the manufacturer's warranty. |
4. Gift Vouchers |
Warranty Claims |
Call (07) 3299 2720 |
We'll need to confirm the purchase date (A Receipt will be required) & determine if the product is still under the manufacturers warranty period. |
Please have a copy of your receipt and sometimes photo's of the defect are helpful. |
Processing Warranty |
If the manufacturer determines the product can be returned, we'll get in touch with you. You'll need to repackage the item & await return instructions. |
Many suppliers/Brands handle warranty's direct with the consumer. You can check this out by visiting there website or if your unsure call us on (07) 3299 2720. |
I’m sure you can appreciate that not everything lasts forever however it should last for its intended purpose. |
Some things that are NOT covered under warranty |
Damage in transit |
Storm/Wind Damage, Fire |
Excessive Use |
General Wear & Tear |
Damage caused by accident, abuse, misuse |
Any product that has been modified |
Its reached the end of its life. |
Can I cancel an order once it's been placed ? |
Please contact us immediatley after placing your order. We will make every attempt to cancel an order, we cannot guarantee we will be able to do so before the |
order ships. |
Once shipped we cannot cancel your order, you may choose to return it however you are responsible for shipping the item back to us |
If you returrn to sender your item in place of recieving it you are still repsponsible for the return shipping cost and and may be subject to a 20% Restocking Fee. |