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Returns Policy

Returns
 
1. Give us a call and get the process started
Phone: (07) 3299 2720 -  Monday to Friday:
9 a.m. - 5 p.m. 
 
2. Receive Return Material Authorization (RMA)
We'll send you a Return Material Authorization (RMA) along with a return shipping label to get the product/s back to us.
 
3. Pack It Up & Ship It Back
Pack the product in its original packaging. Include all items and note any missing parts.
 
4. Receive Refund or New Item
Once the product is received, we'll issue your refund or ship the new item.
 
 
Freight Returns
 
Freight orders are not eligible for free returns unless we are at fault. All regular freight returns are subject to a restocking fee of 20% of the purchase price.
We'll also waive the restocking fee if you decide to exchange your product with another purchase.
If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees.
 
Acceptable Freight Returns
 
You placed an order online and we sent you the wrong item.
The product you received has a manufacturer's defect.
We sent you a product different from the one you ordered.
 
Inspect packages upon delivery, and do not accept delivery if the item is damaged. 
Refuse the order and call us at (07) 3299 2720 between 9am -5pm Monday to Friday
 
 Items Not Eligible for Return
 
 These items include:
 
1. Items with visible wear and tear.
2. Items that have been installed, used, modified, drilled, or cut.
3. Items outside of the manufacturer's warranty.
4. Gift Vouchers
 
Warranty Claims
Call (07) 3299 2720
 
We'll need to confirm the purchase date (A Receipt will be required) & determine if the product is still under the manufacturers warranty period. 
Please have a copy of your receipt and sometimes photo's of the defect are helpful. 
 
Processing Warranty
 
If the manufacturer determines the product can be returned, we'll get in touch with you. You'll need to repackage the item & await return instructions.
Many suppliers/Brands handle warranty's direct with the consumer. You can check this out by visiting there website or if your unsure call us on (07) 3299 2720.
 
I’m sure you can appreciate that not everything lasts forever however it should last for its intended purpose. 
 
Some things that are NOT covered under warranty
 
 
Damage in transit
Storm/Wind Damage, Fire 
Excessive Use
General Wear & Tear
Damage caused by accident, abuse, misuse
Any product that has been modified
Its reached the end of its life.
 
Can I cancel an order once it's been placed ?
 
Please contact us immediatley after placing your order. We will make every attempt to cancel an order, but cannot guarantee we will be able to do so before the 
order ships. If we cannot cancel your order, the buyer is responsible for shipping the item back to us and may be subject to a 20% Restocking Fee.
We'll also waive the restocking fee if you decide to exchange your product with another purchase.