| Returns |
| 1. Give us a call and get the process started |
| Phone: (07) 3299 2720 - Monday to Friday: |
| 9 a.m. - 5 p.m. |
| 2. Receive Return Material Authorization (RMA) |
| We'll send you a Return Material Authorization (RMA) along with a return shipping label to get the product/s back to us. |
| 3. Pack It Up & Ship It Back |
| Pack the product in its original packaging. Include all items and note any missing parts. |
| 4. Receive Refund or New Item |
| Once the product is received, we'll issue your refund or ship the new item. |
| Freight Returns |
| Freight orders are not eligible for free returns unless we are at fault. All regular freight returns are subject to a restocking fee of 20% of the purchase price. |
| We'll also waive the restocking fee if you decide to exchange your product with another purchase. |
| If you are returning or exchanging an item that shipped freight for any of the reasons listed below, you will not be subject to return shipping costs or fees. |
| Acceptable Freight Returns |
| You placed an order online and we sent you the wrong item. |
| The product you received has a manufacturer's defect. |
| We sent you a product different from the one you ordered. |
| Inspect packages upon delivery, and do not accept delivery if the item is damaged. |
| Refuse the order and call us at (07) 3299 2720 between 9am -5pm Monday to Friday |
| Items Not Eligible for Return |
| These items include: |
| 1. Items with visible wear and tear. |
| 2. Items that have been installed, used, modified, drilled, or cut. |
| 3. Items outside of the manufacturer's warranty. |
| 4. Gift Vouchers |
| Warranty Claims |
| Call (07) 3299 2720 |
| We'll need to confirm the purchase date (A Receipt will be required) & determine if the product is still under the manufacturers warranty period. |
| Please have a copy of your receipt and sometimes photo's of the defect are helpful. |
| Processing Warranty |
| If the manufacturer determines the product can be returned, we'll get in touch with you. You'll need to repackage the item & await return instructions. |
| Many suppliers/Brands handle warranty's direct with the consumer. You can check this out by visiting there website or if your unsure call us on (07) 3299 2720. |
| I’m sure you can appreciate that not everything lasts forever however it should last for its intended purpose. |
| Some things that are NOT covered under warranty |
| Damage in transit |
| Storm/Wind Damage, Fire |
| Excessive Use |
| General Wear & Tear |
| Damage caused by accident, abuse, misuse |
| Any product that has been modified |
| Its reached the end of its life. |
| Can I cancel an order once it's been placed ? |
| Please contact us immediatley after placing your order. We will make every attempt to cancel an order, but cannot guarantee we will be able to do so before the |
| order ships. If we cannot cancel your order, the buyer is responsible for shipping the item back to us and may be subject to a 20% Restocking Fee. |
| We'll also waive the restocking fee if you decide to exchange your product with another purchase. |
Copyright © 2021 Down Under Camping.
ABN: 52010009935
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Down Under Camping’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Down Under Camping’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 52010009935. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
