FREE SHIPPING - Please read Customer Service Information pages
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Shipping Policy

Shipping Information
 
Buy Now, Ship Fast & Free
 
Our customers enjoy fast, free shipping on thousands of items.
 
We ship almost any item on our website Australia Wide
In-stock orders usually leave our premises the same day, but orders can sometimes take up to 48 hours to leave.
After shipment, allow an additional 2-3 business days for delivery depending on your location.
Once shipped, we will email you with order confirmation and tracking detail information.
 
Shipping Exclusions
Some orders do not quality for our fast, free delivery due to the following special circumstances:
 
Please allow additional shipping days for out-of-stock items or products labeled as Special Order.
Freight shipments to remote areas may have an additional cost.
Enter your post code on the item page or at the checkout to see if you qualify.
Any products shipped directly from the manufacturer may take longer.
Items marked pickup only will not be shipped
 
Estimated Standard Shipping Transit Times 
 
BRISBANE- 2 Business Days, SYDNEY- 3 Business Days, MELBOURNE- 2-4 Business Days HOBART 3-5 Business Days, ADELAIDE - 3-5 Business Days, PERTH 5-6 Business Days, DARWIN- 6-10 Business Days, TOWNSVILLE- 2-4 Business Days.
 
Shipping Notification and Receipt
Most items do not require a signature upon delivery, though the carrier may add a signature requirement based on the delivery location if they feel that leaving it may create a risk. Note that person signing must be 18 or older.
 
Items Not Received
 
If tracking shows your order was delivered but you have not yet received your order, please give us a call. Most times this can be resolved within 48hrs. If no one is home to sign for the package the freight company will take the package back to there local depot. You will be contacted to reschedule a delivery time.
 
Damaged Items
 
We carefully package each order to prevent damage, but accidents do happen. If your product arrives damaged, please follow these steps:
 
Call us within 48 hours of receiving damaged items.
Take a photo of damaged items.
Keep all packaging and packing material.
Prepare the damaged merchandise for pickup.
 
*Note: If you receive a freight shipment that is visibly damaged, refuse delivery and do not sign anything. 
 
Freight Shipments
 
When your item exceeds the shipment limits for parcel carriers, we will have one of our trusted freight carriers deliver your order. We strive to provide freight  shipping at no cost, but some locations/bulky items will require an additional delivery fee. After shipment, most freight items arrive to you within 3-5 business days.
 
Free Freight
 
Free shipping is offered on range of items to selected areas when the order value exceeds $60
Some items and hard-to-reach locations may require additional fees. Please enter your post code on the item page or at the checkout to see if you qualify.
Must be 18 or older to accept freight and signature-required shipments.
 
Inspect Before You Sign
 
If your freight item arrives visibly damaged, inspect the product prior to accepting delivery.
If damage is present, DO NOT accept delivery and do not sign the delivery receipt.
Return paperwork to the driver and call us immediately.
 
Special Order Listings
 
Any products marked as Special Order will incur a 20% Restocking Fee
Items must be returned in the same way as you received, undamaged & in original packaging.
Any freight costs will be at the buyers expense.
If there is damage to the packaging or item upon delivery, do not sign & contact us immediately.
We'll also waive the restocking fee if you decide to exchange your product with another purchase.
 
International Orders
Unfortunately, we are unable to offer shipping outside of the Australia at this time. We hope to offer this service in the future.
 
Shipping FAQ
How long will delivery take?
Can I get my order faster?
Can I select the shipping company for my order?
Can I ship to a different address?Will all of my items arrive at the same time?
Will I receive a tracking number for my order?
Can I give the delivery driver special instructions?
Will I have to sign for my package?
 
How long will delivery take?
 Shipping times to your address will vary depending on where your located & what items you order. Please allow an additional 1 to 5 business days after the shipment date for delivery.
 
Can I get my order faster?
Express Post is available at the item page or for bulky items TNT expedited freight will be used.
 
**Please note: orders shipped Express will not qualify for Free Shipping no matter if the items exceeds the $60 value.
 
Can I ship to a different address?
Can I ship to a different address?
YES you certainly can! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address.
Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.
This will also apply with PayPal transactions, you will need to update your delivery address before you process an order. If you make a purchase online we will only ship to that address. If you need to change the delivery details after you will need to contact our customer service on (07) 3299 2720
 
 
Will all of my items arrive at the same time?
In most cases your items will arrive at the same time unless the item is labeled Special Order or we are Out Of Stock.
 
Will I receive a tracking number for my order?
We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from our door to your door.
 
Can I give the delivery driver special instructions?
We are unable to issue special shipping instructions to delivery drivers/companies (Example - leave package with neighbor, leave package at the front, etc.). You may leave a note at your front door for the driver with special instructions; however, the delivery of the package is still at the discretion of the driver.
 
Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).
 
Will I have to sign for my package?
For your security, a signature may be required for a delivery. .
You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver/freight company.
 
We're Here To Help. Contact Us.
 
(07) 3299 2720
Mon - Frid: 9 a.m. - 5 p.m. 
Email - slackscreek@downundercamping.comau