Goods may be returned for credit or exchange, providing the goods are in their original packaging, unused and in new condition within 2 weeks (14 days). You will be responsible for the freight charges.
For orders Placed Online we do not offer change of mind refunds.
We will pay return freight costs provided:
(a) the goods supplied were not what you ordered and you contact us for return authorization.
(b) you follow our return instructions.
(c) In the original packaging, unused, and in new condition.
WHERE do items need to be returned to?
Down Under Camping
25 Moss Street
Slacks Creek, Q.L.D
We will not accept Online Order returns to our Capalaba store.
Instore Sales Return Policy:
Goods may be returned to us for a credit note, in the case of a change of mind. Providing the goods are in their original packaging, unused and in new condition ready for resale within 2 days of purchase. This excludes special orders made for you specifically. Please note that we do not refund for a change of mind. If you have any concerns about the suitability of your product prior to purchase, please raise these concerns with staff members at Down Under Camping and they can try to help you determine if this product is suitable for your needs. A reciept must be provided for any return, exchange or warranty claim.
We are unable to offer return, credit or exchange on clearance items so please choose carefully.
All goods supplied by Down Under Camping are guaranteed by ourselves and the manufacturer of the goods.
Warranty periods vary according to product. Warranties only apply to goods supplied within Australia
If the goods are deemed faulty, the customer is entitled to and will be provided with, a full refund of the purchase price plus freight charges in accordance with the above return policy.
Down Under Camping abides by the Australian Consumer Law (ACL) and believes in giving all consumers fair treatment.
The term ‘Down Under Camping’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 52010009935. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.