Returns Policy

What is your Online Sales return policy?

Goods may be returned for credit or exchange, providing the goods are in their original packaging, unused and in new condition within 2 weeks (14 days). You will still be responsible for the freight charges

We will pay return freight costs provided:
   (a) the goods supplied were not what you ordered andyou contact us for return authorization.
   (b) you follow our return instructions.
   (c) In the original packaging, unused, and in new condition.

WHERE do items need to be returned to?
Down Under Camping

25 Moss Street

Slacks Creek, Q.L.D

4127

 

Warranty Policy:

All goods supplied by Down Under Camping are guaranteed by ourselves and the manufacturer of the goods. Warranty periods vary according to product. Warranties only apply to goods supplied within Australia
Down Under Camping abides by the Australian Consumer Law (ACL) and believes in giving all consumers fair treatment. 

If the goods are deemed faulty, the customer is entitled to a full refund of the purchase price plus freight charges in accordance with the above return policy. 

For orders Placed Online but picked up instore we do not offer change of mind refunds.
Down Under Camping abides by the Australian Consumer Law (ACL) and believes in giving all consumers fair treatment. 

What is your in-store return policy? 

Goods may be returned to us for a credit note, in the case of a change of mind. Providing the goods are in their original packaging, unused and in new condition ready for resale within 2 days of purchase.  This excludes special orders made for you specifically. Please note that we do not refund for a change of mind. If you have any concerns about the suitability of your product prior to purchase, please raise these concerns with staff members at Down Under Camping and they can try to help you determine if this product is suitable for your needs. A reciept must be provided for any return, exchange or warranty claim. 

We are unable to offer return, credit or exchange on clearance items so please choose carefully.